Roswell is split between the City of Roswell Water Utility and Fulton County water, so the bill tells you who to call about the meter. On the house side of the meter, a hidden leak is the owner's, and a plumber can confirm and pinpoint it. Call the number on this page to be connected with a local plumber in Roswell.
What happens when you call
You'll be put through to an independent plumber who works in Roswell. They'll ask which water system is on your bill, whether the meter moves with everything off and where you have seen water. The search usually starts at the meter, then the house shutoff is closed to split the yard line from indoor plumbing, and the plumber isolates and listens along the lines until the leak is narrowed to one area.
What shapes the cost
- How many branches must be tested before the source is clear
- Where the pipe runs: slab, crawl space, basement or a long buried service line
- Equipment such as acoustic listening gear or thermal imaging
- The repair itself and any restoration of drywall or flooring
- City permitting: Roswell's building permit application includes plumbing as a trade, with a subcontractor affidavit, business license, state license and photo ID required
Roswell conditions
Roswell runs two water systems side by side. The City of Roswell Water Utility serves part of the city, about 5,600 customers, from its Big Creek plant. Everyone else gets water from Fulton County. All sewer in Roswell, even for homes on city water, is handled by Fulton County. Leak and billing calls go to different numbers: Roswell Water Utility is (770) 641-3707 on weekdays, or police dispatch at (770) 640-4100 after hours; Fulton County water customers call (770) 640-3040.
For Fulton County customers, the county is responsible for the service line from the main to the meter, and the owner is responsible from the meter to the house. Roswell's own service line policy was not something we could confirm, so city-water customers should ask the utility before digging near the meter. Roswell's homes have a median build year of 1989, and about 22% predate 1980, many near the National Register historic district and the old mill. Both systems disinfect with chlorine.
Before the plumber arrives
- Check whether your bill comes from Roswell Water Utility or Fulton County
- Take two meter readings an hour apart with no water use
- Find the main shutoff and make sure it turns
- Turn off irrigation so it does not skew the test
Leak Detection questions in Roswell
How do I know which water utility serves my address?
Who do I call if water is coming up in the street or sidewalk?
Could my irrigation system be where the water is going?
How do plumbers find a leak under a concrete slab?
More plumbing services in Roswell
Leak Detection nearby
Sources
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