Austell runs its own gas system, so if you smell gas, leave first and call the Austell Gas System at 770-948-1841 (OPT. 1) or 911 from outside; this is not an Atlanta Gas Light area. Repairs and new lines past the meter are plumber work, so call the number on this page to be connected with a local plumber in Austell.
Austell is a small south Cobb city that began as a healing-springs settlement and grew as a railroad town. Since 1954 it has operated the Austell Gas System, a municipal utility governed by its own board that serves Austell, Douglasville and Powder Springs plus parts of Cobb and Douglas counties, more than 58,000 customers in all. Census survey data put the median home in Austell at 1993, but about 41% were built before 1980, so older gas piping is common.
What to do right now
- If you smell gas, leave. Don't use switches, phones or anything that could spark inside.
- Call from a safe place: Austell Gas System at 770-948-1841, option 1, or 911.
- Wait for the all-clear. If the leak is in your piping, the meter may be shut off until it is repaired.
- Call a plumber to find and fix the leak on your side of the meter and pressure test the system.
- Expect a permit. Austell requires plumbing permits for gas piping and for replacing water heating equipment.
Symptoms and likely causes
| Symptom | Likely cause |
|---|---|
| Odor near the meter or where pipe enters the house | Corroded fitting or damaged service connection |
| Hiss in the crawl space | Leaking union or old threaded joint |
| Pilot keeps going out | Thermocouple, draft or low supply |
| Soot around a water heater | Poor combustion or venting problem |
| New appliance runs weak | Undersized branch line |
What affects cost
- How much older pipe needs replacing
- Crawl space or slab access
- Length and size of any new branch
- Meter work coordinated with Austell Gas
- City of Austell permit, applied for online, and inspection
Calling for help
The number on this page connects you with an independent plumber who works around Austell. Tell them your gas comes from Austell Gas, describe the appliance or problem, and say whether the meter has been shut off. Because Austell Gas owns the meter, any upgrade for a big new appliance is arranged with the gas system, while the plumber handles the house piping, the city permit and the pressure test. In an older Austell house, the plumber may suggest testing the whole system before adding anything new, since one leak often points to others nearby.
Gas Line Services questions in Austell
My bill comes from a gas marketer. Who handles a leak?
Does swapping a gas water heater require a permit?
What gas piping issues come up in older houses?
Which part of the gas piping is mine to maintain?
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