Sugar Hill runs its own gas utility, so if you smell gas, leave first and call 911 and the City of Sugar Hill gas leak line at (770) 271-2137 from outside, not Atlanta Gas Light. Repairs and new lines on your side of the meter are plumber work, so call the number on this page to be connected with a local plumber in Sugar Hill.
Sugar Hill is a fast-growing north Gwinnett city near Lake Lanier and the city operates its own natural gas system, serving customers inside and outside city limits. Leaks go to the city's maintenance and gas leak line, (770) 271-2137, not to AGL. On city gas service, the city keeps the service lines, meters and valves it installs, and all gas pipe on the house side of the meter belongs to the customer.
What to do right now
- Smell gas? Get out of the house first.
- Call 911 and the City of Sugar Hill Gas Department at (770) 271-2137 from outside.
- Wait for the city crew to make it safe; they may shut off the meter.
- Call a plumber to repair the leak in your piping and pressure test it.
- Billing questions go to customer service at (770) 945-6716, not the leak line.
Symptoms and likely causes
| Symptom | Likely cause |
|---|---|
| Odor at the manifold | Loose fitting on flexible tubing |
| Hiss at an appliance shutoff | Worn valve or connector |
| Furnace or water heater short of gas | Undersized supply for added appliances |
| Yellow flames | Burner adjustment or dirty burner |
| Dead grass over a yard line | Leak on buried customer piping |
What affects cost
- Distance from the meter to the appliance
- Whether the house piping can carry another load
- Meter or tap changes, which go through the city gas department
- Outdoor or buried runs
- Permit from Building Services on West Broad Street, and inspection
Calling for help
The number on this page connects you with an independent plumber who does gas work around Sugar Hill. Note that Sugar Hill addresses mail as Buford, but gas comes from Sugar Hill's own system, so do not call Buford's gas line by mistake. Check the bill if you are unsure.
Sugar Hill does not publish its gas service boundaries, and it serves customers both inside and outside city limits, so the bill is the reliable guide. Gwinnett County inspects water, sewer and fire codes in Sugar Hill, while the city's Building Services takes permit applications, so the plumber will confirm which inspection applies to a gas job. Before any digging for a grill or generator line, call Georgia 811 so buried lines are marked.
Gas Line Services questions in Sugar Hill
Which part of the gas piping is mine to maintain?
My bill comes from a gas marketer. Who handles a leak?
How can I tell which gas utility serves my house?
Can a plumber add a gas line for a new appliance?
More plumbing services in Sugar Hill
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