Inside its service area, the City of Dallas runs its own water system, while Paulding County Water System serves other Dallas-area addresses. On either system, a leak on the buried pipe between the meter and the house is usually a plumber's job; report anything at the meter or in the street to your utility. Call the number on this page to be connected with a local plumber in Dallas.
From call to completion
This site is a referral service, not a plumbing company. The call goes to an independent local plumber who works in Dallas and Paulding County. They'll ask which water system bills you, where water is surfacing and whether the meter turns with everything off. On site, the plumber confirms the leak, finds the line's entry into the house and traces the route before digging. Once the break is exposed, you'll hear whether it can be repaired in place.
Cost factors
- Run length. Larger exurban lots can put the house far from the meter.
- Terrain. Slopes and rocky ground in Paulding County slow excavation.
- Repair scope. A single fitting versus a damaged section.
- Surface. Driveways and landscaping over the route.
- Permit. Inside city limits, Dallas Community Development issues plumbing permits; outside the city, Paulding County does.
Local conditions in Dallas
Dallas is the Paulding County seat, a fast-growing exurb whose population roughly tripled between 2000 and 2020. The city runs a small water system, about 37 miles of lines serving roughly 2,650 customers, and buys its water from Paulding County Water System, which draws on Richland Creek Reservoir and buys more from the Cobb County-Marietta Water Authority. Paulding County Water also serves many Dallas-area addresses directly, so your bill tells you who to call.
The city doesn't spell out where its responsibility for a water service line ends. It does ask residents to report water leaks in city streets or the right-of-way to its Water Maintenance group at 770-443-8110 ext. 1402, which suggests leaks on the property side are the owner's. The city publishes a service line inventory with its water quality report.
Most homes are recent, with a median build year of 2002 and about 17% before 1980. Newer lines tend to fail at fittings or where later work disturbed them, while homes near the historic downtown and courthouse are more likely to have aging pipe.
Before the plumber gets there
- Check your bill: City of Dallas or Paulding County Water
- If water is in the street or right-of-way, report it to your utility
- Find and test the main shutoff
- Take meter readings an hour apart with no water use
- Mark the wet area and any sinking soil
Water Line Repair questions in Dallas
How do I tell which water system serves my address?
Should I call the water utility or a plumber first?
Is a permit needed to repair or replace a water service line here?
How long does a typical water line repair take?
More plumbing services in Dallas
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