The City of Douglasville doesn't run water; the Douglasville-Douglas County Water and Sewer Authority does. WSA owns the meter and the lines in the road right-of-way, and the customer is responsible for the water line on the property from the meter up to the home. Call the number on this page to be connected with a local plumber in Douglasville.
Who do I call: the city, WSA or a plumber?
It depends on where the water is. WSA was created in 1985 when it bought the city's and county's water and sewer systems, and it now calls itself Douglas County's sole water provider. Its customer services page says WSA owns the meter and the lines in the road right-of-way, while the customer owns the water and sewer lines on the property from the meter to the home. So water bubbling at the meter or in the street goes to WSA, at 770-949-7617 on weekdays or 770-942-6633 after hours. Wet ground between the meter and your house is a plumber job. The city itself isn't involved in either.
What usually goes wrong on a Douglasville line?
Most of Douglasville grew in the 1990s and 2000s along I-20 and Douglas Boulevard, and the median home was built in 2001. Lines that young tend to fail at fittings, where backfill settled, or where later projects like fences, pools or irrigation cut too close. About 21% of homes predate 1980, mostly around the historic downtown and older streets off Veterans Memorial Highway, and those lines are more likely to be worn out or already patched. WSA's service line inventory found no lead service lines in its distribution system, but a plumber can still tell you what the private side of an older house is made of.
What does the repair involve, and who handles the permit?
The plumber confirms the leak, traces the route from the meter to the house and digs to the break. A single bad joint is cut out and replaced; a damaged or brittle stretch may justify a new line, sometimes bored rather than trenched to spare a driveway. The City of Douglasville Building Division takes plumbing permit applications through its BS&A online portal. If a lawn sprinkler system is on the line, WSA requires its backflow device to be tested every year by a certified tester from its approved list, so the plumber should keep it connected.
Local note
Douglasville-mailing addresses outside city limits still get WSA water, but plumbing permits there come from Douglas County rather than the city.
Water Line Repair questions in Douglasville
Where does the utility's pipe end and mine begin?
Should I call the water utility or a plumber first?
How do I find out what my service line is made of?
Can a new water line go in without trenching the whole yard?
More plumbing services in Douglasville
Water Line Repair nearby
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