Norcross no longer runs its own water system; Gwinnett County took it over and now runs backflow and cross-connection control here. Tests are done by testers on the county's approved list and reported online, and any backflow preventer is the property owner's responsibility. Call the number on this page to be connected with a local plumber in Norcross.
Norcross on Gwinnett water
Norcross is a historic 1870 railroad town in southwest Gwinnett. Gwinnett County took over the city's water and sewer system in 2013, moved billing and customer service to the county and replaced city meters with county meters. Backflow now follows Gwinnett's program. The county maintains the meter and the pipe from the main to it; the private service line, the sewer lateral and any backflow preventer belong to the property owner. Businesses along Buford Highway and Peachtree Industrial Boulevard are the connections a cross-connection program cares about most, and some homes have irrigation that needs protection.
What to do now
- Find the preventer. Check near the meter or sprinkler tap and note its make, size and serial number.
- Look up the last test. Reports from before 2013 may have gone to the city; newer ones go to the county.
- Ask about the interval. The pages we reviewed don't confirm how often Gwinnett wants a test, so check with DWR's backflow staff at 678.376.4213.
- Use a listed tester. Gwinnett accepts tests from people on its approved backflow tester list.
- File online. Test and maintenance reports go to the county online.
- Permit changes. Norcross issues plumbing trade permits, and work that alters piping needs one; documents go through the city's ePlan portal.
Symptoms and likely causes
| Symptom | Likely cause |
|---|---|
| Water seeping from the preventer | Worn seal, gasket or check seat |
| Relief valve running on an RP unit | A check held open by debris |
| Cracked or swollen body | Freeze damage |
| Low pressure downstream | Partly closed shutoff or clogged strainer |
| Leaking test cock | Worn ball valve |
Cost factors
- A clean pass or a rebuild and retest
- Assembly size, which runs larger on commercial services
- Number of connections at a business
- Replacement if the body is damaged
- Trade permit and inspection for new or altered piping
When you call, say whether the property is a home or a business, how many water connections it has and whether Gwinnett has sent a notice. If a device is leaking, close the valve feeding that line until a plumber can look at it.
Backflow Testing questions in Norcross
Is the backflow assembly mine or the utility's?
How do test results get to the water utility?
Does a home business change my backflow requirements?
Do I need a permit to install or move a backflow assembly?
More plumbing services in Norcross
Backflow Testing nearby
Helpful guides
Sources
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