Emergency Plumber in Douglasville, GA

Who do I call about a water main or sewer spill?

The City of Douglasville does not run water or sewer. The Douglasville-Douglas County Water and Sewer Authority (WSA) serves the city; it was formed in 1985 after buying the city and county systems. WSA's after-hours emergency line is 770-942-6633, and its business-hours number is 770-949-7617. WSA owns the meter and the lines in the road right-of-way. From the meter up to the house, water and sewer lines on the property are the homeowner's, so a leak or clog there is a job for a plumber.

Is my gas on Austell Gas or Atlanta Gas Light?

It depends on the address. The Austell Gas System, a municipal utility, serves parts of Douglasville, and other addresses may be on Atlanta Gas Light. The gas bill shows which company owns the pipes. Austell Gas leaks go to 770-948-1841, option 1; Atlanta Gas Light leaks go to 877.427.4321. For any gas smell, leave the house first and call 911 as well.

Do I need a permit for an emergency repair?

For some work, yes. Douglasville's Building Division takes plumbing permit applications through its BS&A Online Portal, and homeowners can apply themselves; water heater replacements are listed among homeowner permits. A plumber can stop the damage first and then handle or advise on the permit for the lasting fix.

Before the plumber arrives, close the main, shut off the water heater if it is involved and cut power to wet areas. If the problem is a sewer backup, stop running water anywhere in the house, including the dishwasher and washing machine, since every gallon has to go somewhere. Note where water is surfacing outside, too; a soggy spot between the WSA meter and the house points to a leak on the owner's line. Have your water bill handy in case the issue turns out to be on WSA's side.

A local note

Douglasville grew mostly in the 1990s and 2000s along I-20, and the median home was built in 2001. In houses that age, water heaters, supply hoses and fittings fail more often than the pipes themselves. Ask about after-hours pricing when you are connected. Arrival depends on the hour and the plumber's schedule, so no time is promised.