Plumbers in Douglasville, GA

One authority for the whole county

The City of Douglasville sends anyone asking about water service to the Douglasville-Douglas County Water and Sewer Authority. WSA was formed in 1985, when it bought both the city's and the county's water and sewer systems, and it describes itself as Douglas County's only water provider. Its supply comes from the Dog River Reservoir in western Douglas County, treated at the Bear Creek Water Treatment Plant, with Bear Creek Reservoir as a backup source. WSA disinfects with free chlorine and reports that its service line inventory found no lead service lines in its distribution system. Its report does not list hardness.

WSA owns the meter and the pipes in the road right-of-way. Both the water line and the sewer line on your property, from the meter up to the house, are yours. Business-hours calls go to 770-949-7617, and after-hours emergencies to 770-942-6633.

Backflow devices

WSA requires customers to install and maintain backflow protection; for residential installations, WSA supplies the device. Each device needs an annual test by a certified tester picked from WSA's list, with results sent to the authority, and WSA can suspend service when reports are missing.

County seat on I-20

Douglasville was founded in 1874, incorporated the next year and is the seat of Douglas County. It had 34,650 residents in 2020 and lies about 21 miles west of downtown Atlanta, with a National Register historic downtown around O'Neal Plaza and most growth along I-20, US 78 (Veterans Memorial Highway), State Route 92, Douglas Boulevard and Arbor Place Mall. The median home dates from 2001, and about 21% predate 1980. Most calls are the ones newer suburbs share: water heaters reaching replacement age, toilet and faucet repairs, leaks in the yard line and clogged drains, with older piping concentrated near downtown.

Permits homeowners can pull

The City of Douglasville Community Development Building Division takes plumbing permit applications through its BS&A Online Portal, and homeowners can apply themselves; water heater replacements are among the homeowner permits listed. The office is at City Hall on Spring Street, 678-449-3230.

Two possible gas utilities

The municipal Austell Gas System serves parts of Douglasville, and some addresses may be on Atlanta Gas Light instead. Your gas bill shows which. If you smell gas, leave the house first and call 911, then call your gas utility from outside: Austell Gas System at 770-948-1841, option 1, or Atlanta Gas Light at 877.427.4321.

Reaching a plumber

Compared with Atlanta, Douglasville has a different water source, a countywide authority instead of a city department, and possibly a city-run gas system. Call the number on this page and you'll be connected with an independent plumber who works in Douglasville.